Refund Policy

Effective Date: June 8, 2025

At FeelXtreme.com, we stand behind the quality of our products. If you’re not satisfied with your order, our Refund Policy ensures that you can request a return, replacement, or refund as applicable.

1. Eligibility for Refunds

You may request a refund if:

• The item is defective or damaged
• The product does not match the description
• You received the wrong item

To qualify:

• You must request a refund within 7 days of delivery
• Items must be unused, in original packaging, with proof of purchase

2. Non-Refundable Items

Refunds will not be issued for:

• Products damaged due to customer misuse
• Items returned without original packaging
• Orders where return was not requested within the allowed period

3. How to Request a Refund

Please email support@feelxtreme.com with:

• Order number
• Reason for refund
• Photos of item (if damaged/incorrect)

Our team will review the request within 2 business days and respond with approval or denial.

4. Return Shipping

If approved:

• We may issue a prepaid return label
• If not, customer bears return shipping costs
• Shipping costs are non-refundable unless we shipped the wrong item

5. Refund Processing

Once your return is received and inspected:

• We will notify you via email
• Approved refunds will be issued to the original payment method within 5–10 business days

6. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account
• Contact your bank or credit card company
• If unresolved, email us

7. Exchanges

We only replace items if they are defective or damaged. Email us to arrange an exchange.